PRIVACY POLICY

Scope

This Privacy Policy applies to the website offered by Day and Night Jet Ski Dubai ("Day and Night", "we", "us", or "our") at dayandnight-jetskidubai.com (the "Website") and any related booking applications or services (the "Services").

We take the protection of your personal data very seriously. We process your personal data in accordance with applicable data protection laws and this Privacy Policy.

Data Collection

When using our Website and Services, certain personal data is collected and processed:

• Contact information (name, email address, phone number)
• Date of birth
• Identification documents (for rental requirements)
• Technical usage data (IP address, date, time, browser type, requested resources)
• Geolocation data (for tour tracking and safety purposes)
• Payment information
• Emergency contact details

(collectively "Personal Data" or "Data").

Processing Purposes

We process Personal Data for the following purposes:

• Service fulfillment and booking management
• Provision, development, and improvement of our water sports services
• Operation, maintenance, optimization, and security of the Website and booking systems
• Management of customers and Website users
• Communication with customers and third parties, customer service and support
• Promotions, advertising and marketing, offering tailored services and relevant content
• Safety and security of customers during water sports activities
• Protection of users, third parties, and our data, equipment, and infrastructure
• Quality control, market research, statistics, and business management
• Compliance with legal and regulatory obligations, law enforcement, fraud prevention, and responding to requests from authorities

Legal Basis

We use Personal Data for the above purposes based on the following legal grounds:

• Contract fulfillment
• Provision of our water sports services
• Fulfillment of legal obligations
• Consent provided to us or third parties, particularly:
  • Advertising and marketing communications
• Legitimate interests of us and third parties:
  • Customer relationship management and communication
  • Understanding user behavior, preferences, and needs
  • Development and improvement of services
  • User management, identity verification, authentication
  • Protection of customers, our employees, and third parties
  • Business management and development
  • Legal compliance and law enforcement

Sharing of Personal Data

Data Processors

We may engage third parties to provide certain services (e.g., IT services, payment processing, marketing, booking management) and to process and store data ("Data Processors").

Bokun Booking System: We use Bokun as our booking management system. When you make a booking through our Website, your booking information is processed and stored by Bokun on our behalf. Bokun operates under its own privacy policy and data protection standards.

Data Processors may have access to Personal Data and process it on our behalf. We require Data Processors to comply with data protection laws and to process data only as we would do ourselves.

Data Processors who may receive Personal Data can be located in any country, particularly in the UAE, EU countries, Iceland (Bokun), the USA, and in exceptional cases in other countries.

Business Partners

We may share data with business partners (e.g., tour operators, insurance providers, marine authorities).

This occurs for fulfilling contractual obligations, offering certain services, marketing purposes, analyzing usage, and operating our services, systems, and infrastructure.

Business partners who may receive Personal Data can be located in any country.

Third-Party Services

Bokun Booking Platform

Our booking system is powered by Bokun. When you make a booking through our Website, you are also subject to Bokun's terms of service and privacy policy. Bokun processes your booking data as our data processor under our instructions, but also maintains its own privacy standards and security measures. For more information about how Bokun handles data, please refer to Bokun's privacy policy.

Website and Mobile Applications

Cookies

When visiting our Website, we send cookies (small text files with information) to your computer. These cookies can be deleted by you at any time. Your browser can be set to not accept cookies, however, the Website and booking system may not function properly without them.

Log Files

By using our Website or Services, log files are written on our server. These log files may contain your IP address, date, time, browser type, and requested resources.

Analytics

This site uses Google Analytics and remarketing features. Google stores cookies on your computer and transfers information to servers in other countries. Google uses this information to evaluate usage behavior and create reports. Google may also transfer this information to third parties if legally required or if they process information on Google's behalf. More information about Google Analytics: http://www.google.com/analytics.

You can opt out of Google's remarketing features by adjusting your settings at http://www.google.com/settings/ads or by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

Your Rights

Right to Information

You have the right to request information about your Personal Data processed by us at any time, free of charge. You can submit your request in writing along with a copy of your identification to our postal address.

Right to Correction

You also have the right to request the correction of incorrect Personal Data.

Right to Deletion

You have the right to deletion of your Personal Data, unless we are obligated by applicable laws and regulations to retain some of your Personal Data.

Right to Data Portability

You have the right to receive the Personal Data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another data controller without hindrance from us.

Right to Object

You have the right to revoke any consent given for the processing of your Personal Data at any time and/or to object to the processing of your Personal Data.

Right to Complain

You have the right to lodge a complaint with a competent data protection supervisory authority.

Data Security

Day and Night Jet Ski Dubai uses appropriate physical, operational, and technical security measures to ensure the integrity and security of data. Despite our efforts, complete protection against all incidents is not possible.

Your booking data is securely processed and stored by Bokun, our booking management system provider. Bokun maintains industry-standard security measures to protect your booking information.

We do not store your credit card information. Your credit card information is processed securely through Bokun's integrated payment providers who are PCI Level 1 Service Provider certified - the strictest certification for handling credit card data.

Safety and Emergency Data

For your safety during water sports activities, we may share your emergency contact information with relevant authorities or medical services in case of an emergency.

Data Retention

We retain your Personal Data only as long as necessary for the purposes described in this Privacy Policy or as required by law.

Booking and transaction data stored in Bokun is retained according to Bokun's data retention policies and our service agreement with them, typically for 7 years for legal and accounting purposes. We may request deletion of your data from Bokun upon your request, subject to legal retention requirements.

Changes

We reserve the right to modify and supplement this Privacy Policy at any time and at our sole discretion. Please consult this Privacy Policy regularly for updates.

Contact Information

For any questions about this Privacy Policy or your Personal Data, please contact us at:

Day and Night Jet Ski Dubai

Dubai, United Arab Emirates

Email: info@dayandnightwatersport.ae

Phone: +971 58 591 7172 | +971 45 684 039